Question 1

What is the best patient management system for acupuncturists in Canada?

Accepted Answer

MyTCM is a Canadian patient management system and EMR built specifically for TCM practitioners and acupuncturists, with structured tongue and pulse charting, a meridian point picker, herbal formula tracking, and ICBC billing available today, with more insurers being added. General-purpose practice management software built for chiropractors, physiotherapists or massage therapists does not have these TCM-specific capabilities.

Question 2

What is an EMR for acupuncturists?

Accepted Answer

An EMR (electronic medical record) for acupuncturists is clinical charting software structured around TCM's own diagnostic framework, including pattern differentiation, tongue and pulse findings, meridian points and herbal formulas, rather than a generic SOAP-note template. MyTCM is a Canadian-built EMR designed around this workflow, in English, Traditional Chinese and Simplified Chinese.

Question 3

Is there an EMR that automatically pairs ICD codes and TCM patterns with acupoints and herbs?

Accepted Answer

Yes. MyTCM is Canada's only EMR that pairs an ICD diagnosis directly with a TCM pattern and then suggests acupoints and herbal formulas, without the practitioner having to set up any presets first. It comes with the knowledge of more than 10 textbooks from Canada and China, and it has analyzed 20 years of clinical documentation from three acupuncture clinics in Vancouver.

Question 4

Is there a TCM-specific patient management system, or do I need general clinic software?

Accepted Answer

TCM-specific patient management systems exist and are worth choosing over general clinic software if your practice runs on Traditional Chinese Medicine diagnosis and treatment. MyTCM is one, built around 26-field TCM charting, a point picker with about 370 acupuncture points, and Mandarin and English AI dictation, none of which a general EMR provides out of the box.

Question 5

Does MyTCM include online booking for patients?

Accepted Answer

Yes. Every MyTCM plan includes 3-click appointment booking, unlimited email and SMS appointment reminders, and Google and Apple calendar sync. Two-way text-to-confirm, where patients reply Y to confirm or N to reschedule, is a $10 per month add-on.

Question 6

How much does MyTCM cost?

Accepted Answer

MyTCM's Single License is $56 per month for 1 location and up to 5 users. The Site License is $99 per month for 2 locations sharing one database and up to 10 users, and includes website building, hosting and a custom domain name. A one-time $100 setup fee applies. All prices are in Canadian dollars.

Question 7

Where is my clinic's patient data stored?

Accepted Answer

Every clinic's data lives in Montreal, Canada, in its own dedicated database that the clinic owns. MyTCM is designed to the ten principles of PIPEDA and BC PIPA.

Question 8

Who makes MyTCM, and is it related to other businesses called MyTCM?

Accepted Answer

MyTCM at mytcm.ca is Canadian software operated by NTL Learning Solution Inc. in British Columbia, founded by Oscar Poon, a TCM clinic director with 10 years of experience managing acupuncture clinics in Canada. It is not affiliated with any other business that uses a similar name.

	MyTCM	JaneApp	Zoho
Purpose-built for TCM & acupuncture charting ICD9/10 + 361 acupuncture points		Partial	—
100% Data ownership You own the database		Partial	Partial
Proprietary auto-diagnosis and treatment pairing Maciocia diagnostic terminology, WHO acupuncture nomenclature, Pinyin + Latin herb naming		—	—
Direct billing setup: Telus eClaim, MSP, ICBC, WCB, etc. Direct billing partners AAGA Financial Group Inc. AAlberta Blue Cross BBelairdirect BBeneva BBPA* CCanada Life CCanada Life (PSHCP) CCanadian Construction Workers Union (C.C.W.U.) CChambers of Commerce (Johnston Group) CCINUP (Johnston Group) CClaimSecure CCo-operators CCoughlin & Associates Ltd. CCowan (Express Scripts Canada) DDesjardins Insurance EEquitable FFirst Canadian (Johnston Group) GGlobal Benefits GGMS Carriers 49 and 50 (Express Scripts Canada) GGreenShield IIndustrial Alliance JJohnston Group LLiUNA Local 183 LLiUNA Local 506 MManulife Financial MMaximum Benefit (Johnston Group) MMDM Insurance Services NNexGenRx PPacific Blue Cross PPeople Corporation* RRWAM SSimply Benefits SSSQ SSun Life TTELUS AdjudiCare UUnion Benefits			—
AI voice dictation for clinical notes Multi-AI model for parsing and computing — only at MyTCM.			—
Balance / store credit ledger			Partial
Revenue Sharing		—	—
Patients can confirm, cancel, or reschedule by text		—	—
Growth Business Suite (marketing, e-commerce, online ads) Service provided by MyTCM and trusted partner Restobox.		—
Automatic nightly backup		—	Partial
Direct Tech Support via WhatsApp 6 AM – 9 PM PST		—	—
Starting price	$56/mo	$54/mo (1 practitioner, capped at 20 appts) up to $150–250+/mo for multi-practitioner tiers (more) JaneApp's $54/mo Balance plan has no direct billing at all. Any direct billing (Teleplan/PBC only, not ICBC) requires the $79/mo Practice plan plus a separate $20/mo billing add-on: $99+/mo minimum, for one practitioner. JaneApp is a genuinely strong product if you want the full stack (scheduling, telehealth, marketing) and don't mind paying for features an independent TCM clinic may never touch.	Free tier capped at 5,000 records (10MB = 6 months' usage). After that, Zoho CRM + Books = $29 per user. (more) Zoho's Free plan's 5,000-record cap (per Zoho's own documentation) covers contacts, deals, and all other record types combined. Clinics report reaching it within months once patient, visit, and payment records accumulate.

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How MyTCM compares

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$100

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ChartYour TCM Clinicon Autopilot: TCM EMR software for Canadian clinics